LogixAI was founded in 2025 after more than a decade spent at the frontline of MedTech service, field engineering, and technical operations. We worked in environments where equipment uptime was critical, customers depended on fast answers, and technical teams were expected to deliver precision under pressure.
And throughout those years, we encountered the same systemic challenges again and again.
Logs that were too complex to interpret.
Knowledge trapped inside a handful of experts.
Inconsistent troubleshooting across teams.
Slow escalations due to fragmented or missing information.
Growing device complexity without tools growing alongside it.
Downtime that cost far more than anyone could see on a balance sheet.
These were not theoretical issues — they were daily obstacles that impacted patient care, customer relationships, operational efficiency, and service performance.
We experienced the cost of these inefficiencies firsthand. We felt the strain they placed on engineers.
And we understood how much value organisations were losing simply because the right insights weren’t accessible at the right time.
LogixAI was created to change that.
Our mission is to simplify complexity, eliminate knowledge silos, reduce downtime, and equip service and technical teams with tools that deliver clarity and confidence — instantly, not eventually.
We believe that technical organisations deserve systems that are intelligent, reliable, and scalable. Tools that connect raw operational data to real-time decisions. Solutions that make engineers faster, not busier; more accurate, not more overwhelmed.
We founded LogixAI to meet the rising expectations in global service and operations — where speed, insight, and consistency are no longer nice-to-have, but mission-critical.
The technical service landscape is experiencing a fundamental shift. Devices are getting more advanced. Logs are getting more complex. Customer expectations are rising. Downtime is becoming more expensive. And the talent gap between senior SMEs and new engineers is widening.
Organisations across MedTech, industrial, and complex engineering sectors are all facing the same problem:
they are collecting more data than they can interpret — and losing time, money, and expertise because of it.
LogixAI is positioned at the intersection of three accelerating trends:
Automation of technical diagnostics
Intelligent knowledge preservation across global teams
The move from reactive service to predictive, insight-driven operations
Our approach is grounded in real-world experience, operational necessity, and scalable technology that adapts to any product environment.
