Privacy policy.
1. Introduction
LogixAI (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use the RTFM application.
We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
By using our website or services, you agree to this Privacy Policy.
2. Data We Collect
We may collect the following categories of information:
Personal Identification Data: your name, email address, and contact details when you register, subscribe, or contact us.
Account and Authentication Data: credentials and identifiers linked to your Firebase authentication or account login.
Usage Data: information about how you use our website or the RTFM application, such as IP address, browser type, device information, pages visited, and interaction logs.
Payment Information: processed securely through our payment partner Stripe. We do not store full payment card details on our servers.
Diagnostic and Log Data: if you use RTFM, anonymized or user-generated logs may be processed to improve system performance and reliability.
3. Legal Basis for Processing
Under GDPR, we process your data based on the following lawful grounds:
Contractual necessity: to provide access to RTFM and related services.
Legitimate interest: to improve functionality, maintain security, and analyze performance.
Consent: for optional communications, marketing, or cookie preferences.
Legal obligation: where required by applicable laws or authorities.
4. How We Use Your Data
We use your information to:
Provide and maintain RTFM and related LogixAI services
Manage your account, subscriptions, and payments
Respond to customer support requests and technical inquiries
Monitor and enhance application performance
Communicate updates, feature improvements, or service notices (if you opt in)
Comply with legal and regulatory obligations
5. Data Sharing and Transfers
We never sell your personal data.
We may share limited data only with:
Service Providers (e.g., Firebase, Stripe, hosting providers) to deliver our services
Analytics Providers for performance and usage insights
Regulatory Authorities when required by law
If data is transferred outside the UK or EEA, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal protections.
6. Cookies and Analytics
We use cookies and analytics tools to improve your user experience and understand usage patterns.
You can manage or disable cookies in your browser settings. For essential cookies, consent is assumed under legitimate interest.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described here or as required by law.
You may request deletion of your personal data at any time (see Section 8).
8. Your Rights (GDPR)
Under the GDPR, you have the right to:
Access a copy of your personal data
Request correction or deletion
Restrict or object to processing
Data portability (receive your data in a structured, commonly used format)
Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at privacy@logixai.co.
9. Data Security
We use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or loss. These include encryption, access controls, and secure data storage practices.
10. Third-Party Links
Our website or RTFM application may contain links to third-party websites. LogixAI is not responsible for the privacy or content of those external sites.
11. Updates to This Policy
We may update this Privacy Policy periodically. The most current version will always be available on our website.
12. Contact Us
If you have questions, concerns, or wish to exercise your rights, contact:
Data Protection Officer
LogixAI
Email: privacy@logixai.co
Website: www.logixai.co